/* KOIN — painel. Tema escuro por padrão; claro via [data-theme="light"]. */
:root {
  --bg: #060a13; --bg-grid: rgba(148, 163, 184, .045);
  --surface: #0c1220; --surface-2: #111a2c; --surface-3: #17223a;
  --line: rgba(148, 163, 184, .13); --line-strong: rgba(148, 163, 184, .24);
  --text: #e7edf7; --muted: #8b98ae; --faint: #5d6a80;
  --accent: #2ee6a8; --accent-2: #38bdf8; --accent-ink: #03140d;
  --violet: #a78bfa; --danger: #fb7185; --warn: #fbbf24; --ok: #34d399;
  --glow: 0 0 0 1px rgba(46, 230, 168, .25), 0 8px 32px -8px rgba(46, 230, 168, .35);
  --shadow: 0 10px 30px -12px rgba(0, 0, 0, .6);
  --radius: 14px; --radius-sm: 10px;
  --sans: "Inter", system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
  --mono: "JetBrains Mono", ui-monospace, "Cascadia Code", Consolas, monospace;
  color-scheme: dark;
}
:root[data-theme="light"] {
  --bg: #f4f6fb; --bg-grid: rgba(15, 23, 42, .04);
  --surface: #ffffff; --surface-2: #f7f9fc; --surface-3: #eef2f8;
  --line: rgba(15, 23, 42, .09); --line-strong: rgba(15, 23, 42, .16);
  --text: #0f172a; --muted: #5b6678; --faint: #8b95a7;
  --accent: #0fb985; --accent-2: #0284c7; --accent-ink: #ffffff;
  --violet: #7c3aed; --danger: #e11d48; --warn: #d97706; --ok: #059669;
  --glow: 0 0 0 1px rgba(15, 185, 133, .3), 0 8px 24px -10px rgba(15, 185, 133, .45);
  --shadow: 0 8px 24px -14px rgba(15, 23, 42, .25);
  color-scheme: light;
}
[hidden] { display: none !important; }
* { box-sizing: border-box; }
html, body { height: 100%; }
body {
  margin: 0; background: var(--bg); color: var(--text); font: 14px/1.5 var(--sans);
  background-image:
    radial-gradient(1200px 500px at 85% -10%, rgba(56, 189, 248, .10), transparent 60%),
    radial-gradient(900px 420px at -10% 0%, rgba(46, 230, 168, .08), transparent 60%),
    linear-gradient(var(--bg-grid) 1px, transparent 1px), linear-gradient(90deg, var(--bg-grid) 1px, transparent 1px);
  background-size: auto, auto, 32px 32px, 32px 32px;
  background-attachment: fixed;
  -webkit-font-smoothing: antialiased;
}
a { color: var(--accent-2); text-decoration: none; }
a:hover { text-decoration: underline; }
code, .mono { font-family: var(--mono); font-size: 12.5px; }
code { background: var(--surface-3); border: 1px solid var(--line); padding: 2px 6px; border-radius: 6px; word-break: break-all; }
svg.i { width: 18px; height: 18px; flex: 0 0 auto; stroke: currentColor; fill: none; stroke-width: 2; stroke-linecap: round; stroke-linejoin: round; }

/* ---------- estrutura ---------- */
.shell { display: grid; grid-template-columns: 248px minmax(0, 1fr); min-height: 100vh; }
.side {
  position: sticky; top: 0; height: 100vh; display: flex; flex-direction: column; gap: 6px;
  padding: 18px 14px; border-right: 1px solid var(--line);
  background: linear-gradient(180deg, rgba(12, 18, 32, .85), rgba(6, 10, 19, .85)); backdrop-filter: blur(12px);
}
:root[data-theme="light"] .side { background: rgba(255, 255, 255, .85); }
.brand { display: flex; align-items: center; gap: 10px; padding: 4px 8px 16px; font-weight: 700; letter-spacing: -.01em; font-size: 16px; }
.logo { width: 32px; height: 32px; border-radius: 9px; display: grid; place-items: center; color: var(--accent-ink);
  background: linear-gradient(135deg, var(--accent), var(--accent-2)); box-shadow: var(--glow); }
.logo svg.i { width: 18px; height: 18px; }
.brand small { display: block; font-weight: 500; color: var(--muted); font-size: 11.5px; margin-top: -2px; }
.cta-call { display: flex; align-items: center; justify-content: center; gap: 8px; margin: 0 4px 12px; padding: 11px 14px;
  border-radius: 12px; border: 0; cursor: pointer; font: 600 14px var(--sans); color: var(--accent-ink);
  background: linear-gradient(135deg, var(--accent), var(--accent-2)); box-shadow: var(--glow); transition: transform .15s; }
.cta-call:hover { transform: translateY(-1px); }
.nav { display: flex; flex-direction: column; gap: 2px; }
.nav .sec { font-size: 10.5px; text-transform: uppercase; letter-spacing: .12em; color: var(--faint); padding: 14px 10px 6px; }
.nav a { display: flex; align-items: center; gap: 10px; padding: 9px 10px; border-radius: 10px; color: var(--muted); font-weight: 500; }
.nav a:hover { background: var(--surface-2); color: var(--text); text-decoration: none; }
.nav a.active { background: var(--surface-3); color: var(--text); box-shadow: inset 2px 0 0 var(--accent); }
.nav a .badge { margin-left: auto; }
.side-foot { margin-top: auto; border-top: 1px solid var(--line); padding-top: 12px; display: flex; align-items: center; gap: 10px; }
.side-foot .who { flex: 1; min-width: 0; }
.side-foot .who b { display: block; font-size: 13px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.side-foot .who span { font-size: 11.5px; color: var(--muted); }

.main { min-width: 0; padding: 26px 32px 80px; }
.page-head { display: flex; align-items: flex-end; justify-content: space-between; gap: 16px; margin-bottom: 22px; flex-wrap: wrap; }
.page-head h1 { margin: 0; font-size: 24px; letter-spacing: -.02em; }
.page-head p { margin: 4px 0 0; color: var(--muted); }
.mobile-bar { display: none; }

/* ---------- componentes ---------- */
.card { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 18px; box-shadow: var(--shadow); }
.stack > * + * { margin-top: 16px; }
.card h2 { margin: 0 0 4px; font-size: 15px; letter-spacing: -.01em; display: flex; align-items: center; gap: 8px; }
.card .sub { color: var(--muted); margin: 0 0 14px; font-size: 13px; }
.card-head { display: flex; align-items: center; justify-content: space-between; gap: 10px; margin-bottom: 12px; flex-wrap: wrap; }
.card-head h2 { margin: 0; }
.grid { display: grid; gap: 16px; }
.g-kpi { grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); }
.g-2 { grid-template-columns: minmax(0, 1.6fr) minmax(0, 1fr); }
.g-2e { grid-template-columns: repeat(2, minmax(0, 1fr)); }
@media (max-width: 1100px) { .g-2, .g-2e { grid-template-columns: 1fr; } }

.kpi { position: relative; overflow: hidden; }
.kpi .lbl { color: var(--muted); font-size: 12px; display: flex; align-items: center; gap: 6px; }
.kpi .val { font: 700 28px/1.1 var(--sans); letter-spacing: -.02em; margin-top: 10px; font-variant-numeric: tabular-nums; }
.kpi .delta { font-size: 12px; margin-top: 6px; font-weight: 600; }
.kpi .delta.up { color: var(--ok); } .kpi .delta.down { color: var(--danger); } .kpi .delta.flat { color: var(--faint); }
.kpi::after { content: ""; position: absolute; right: -30px; top: -30px; width: 90px; height: 90px; border-radius: 50%;
  background: radial-gradient(circle, rgba(46, 230, 168, .14), transparent 70%); }

.btn { display: inline-flex; align-items: center; gap: 7px; font: 500 13.5px var(--sans); cursor: pointer; border-radius: 10px;
  border: 1px solid var(--line-strong); background: var(--surface-2); color: var(--text); padding: 8px 13px; white-space: nowrap; }
.btn:hover { border-color: var(--accent); text-decoration: none; }
.btn.primary { background: linear-gradient(135deg, var(--accent), var(--accent-2)); color: var(--accent-ink); border-color: transparent; font-weight: 600; }
.btn.danger { color: var(--danger); }
.btn.ghost { background: transparent; border-color: transparent; color: var(--muted); }
.btn.ghost:hover { color: var(--text); background: var(--surface-2); }
.btn.sm { padding: 5px 9px; font-size: 12.5px; border-radius: 8px; }
.btn:disabled { opacity: .5; cursor: default; }
.btn svg.i { width: 16px; height: 16px; }
.icon-btn { width: 34px; height: 34px; display: inline-grid; place-items: center; border-radius: 9px; border: 1px solid var(--line); background: var(--surface-2); color: var(--muted); cursor: pointer; flex: 0 0 auto; }
.icon-btn:hover { color: var(--text); border-color: var(--line-strong); }

label.f { display: grid; gap: 6px; font-size: 12px; color: var(--muted); font-weight: 500; }
input, select, textarea {
  font: 14px var(--sans); color: var(--text); background: var(--surface-2); border: 1px solid var(--line-strong);
  border-radius: 10px; padding: 9px 11px; min-width: 0; width: 100%; outline: none; transition: border-color .15s, box-shadow .15s;
}
input:focus, select:focus, textarea:focus { border-color: var(--accent); box-shadow: 0 0 0 3px rgba(46, 230, 168, .15); }
textarea { min-height: 120px; resize: vertical; }
.form { display: grid; gap: 14px; }
.form-row { display: grid; gap: 12px; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); align-items: end; }
.check { display: flex; align-items: center; gap: 8px; font-size: 13px; color: var(--text); cursor: pointer; }
.check input { width: 16px; height: 16px; accent-color: var(--accent); }
.hint { font-size: 12px; color: var(--muted); }

.chip { display: inline-flex; align-items: center; gap: 5px; padding: 2px 9px; border-radius: 999px; font-size: 11.5px; font-weight: 600;
  background: var(--surface-3); color: var(--muted); border: 1px solid var(--line); white-space: nowrap; }
.chip::before { content: ""; width: 6px; height: 6px; border-radius: 50%; background: currentColor; opacity: .9; }
.chip.ok { color: var(--ok); } .chip.err { color: var(--danger); } .chip.warn { color: var(--warn); } .chip.info { color: var(--accent-2); } .chip.violet { color: var(--violet); }
.chip.live::before { animation: pulse 1.2s infinite; }
.chip.plain::before { display: none; }
.badge { min-width: 20px; height: 20px; padding: 0 6px; border-radius: 999px; display: inline-grid; place-items: center; font-size: 11px; font-weight: 700;
  background: rgba(251, 113, 133, .15); color: var(--danger); }
@keyframes pulse { 50% { opacity: .25; } }

.table-wrap { overflow-x: auto; margin: 0 -18px; padding: 0 18px; }
table { width: 100%; border-collapse: collapse; }
th { text-align: left; font-size: 11px; text-transform: uppercase; letter-spacing: .08em; color: var(--faint); font-weight: 600; padding: 10px 10px; border-bottom: 1px solid var(--line); white-space: nowrap; }
td { padding: 12px 10px; border-bottom: 1px solid var(--line); vertical-align: middle; }
tr:last-child td { border-bottom: 0; }
tr.click { cursor: pointer; }
tr.click:hover td { background: var(--surface-2); }
.person { display: flex; align-items: center; gap: 10px; min-width: 0; }
.person b { display: block; font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.person span { color: var(--muted); font-size: 12.5px; font-family: var(--mono); }
.avatar { width: 34px; height: 34px; border-radius: 10px; display: grid; place-items: center; font-weight: 700; font-size: 13px; flex: 0 0 auto;
  background: linear-gradient(135deg, rgba(46, 230, 168, .2), rgba(56, 189, 248, .2)); color: var(--accent); border: 1px solid var(--line); }
.avatar.lg { width: 52px; height: 52px; font-size: 20px; border-radius: 14px; }
.score { font: 700 15px var(--mono); }
.score.lo { color: var(--danger); } .score.mid { color: var(--warn); } .score.hi { color: var(--ok); } .score.na { color: var(--faint); }
.empty { padding: 36px 16px; text-align: center; color: var(--muted); }
.empty svg.i { width: 34px; height: 34px; color: var(--faint); margin-bottom: 8px; }
.toolbar { display: flex; gap: 10px; flex-wrap: wrap; align-items: end; }
.toolbar > label.f { min-width: 150px; flex: 1; }
.seg { display: inline-flex; background: var(--surface-2); border: 1px solid var(--line); border-radius: 10px; padding: 3px; gap: 2px; }
.seg button { border: 0; background: transparent; color: var(--muted); font: 500 12.5px var(--sans); padding: 6px 11px; border-radius: 7px; cursor: pointer; }
.seg button.on { background: var(--surface-3); color: var(--text); box-shadow: 0 1px 0 var(--line-strong); }

/* gráfico */
.chart { width: 100%; height: 220px; display: block; }
.chart .bar { fill: url(#gBar); }
.chart .bar:hover { fill: var(--accent); }
.chart .axis { fill: var(--faint); font: 10.5px var(--mono); }
.chart .gridl { stroke: var(--line); stroke-dasharray: 3 4; }
.chart .line { fill: none; stroke: var(--violet); stroke-width: 2; }
.chart .dot { fill: var(--violet); }
.legend { display: flex; gap: 14px; font-size: 12px; color: var(--muted); }
.legend i { display: inline-block; width: 10px; height: 10px; border-radius: 3px; margin-right: 6px; vertical-align: -1px; }

/* listas */
.rows > * { display: flex; align-items: center; gap: 12px; padding: 10px 0; border-bottom: 1px solid var(--line); }
.rows > *:last-child { border-bottom: 0; }
.rows .grow { flex: 1; min-width: 0; }
.rows .grow b { display: block; font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.rows .grow span { color: var(--muted); font-size: 12.5px; }
.alert-item { border-left: 3px solid var(--warn); padding: 10px 12px; background: var(--surface-2); border-radius: 0 10px 10px 0; margin-top: 10px; }
.alert-item.alta { border-color: var(--danger); }
.alert-item q { display: block; font-style: italic; margin: 6px 0 4px; color: var(--text); }
.alert-item .meta { font-size: 12px; color: var(--muted); }

/* detalhe da chamada */
.hero { display: flex; gap: 20px; align-items: center; flex-wrap: wrap; }
.hero .info { flex: 1; min-width: 240px; }
.hero h1 { margin: 0; font-size: 22px; letter-spacing: -.02em; }
.hero .meta { color: var(--muted); display: flex; gap: 12px; flex-wrap: wrap; margin-top: 6px; font-size: 13px; }
.hero .meta span { display: inline-flex; align-items: center; gap: 5px; }
.hero .meta svg.i { width: 15px; height: 15px; }
.ring { position: relative; width: 104px; height: 104px; flex: 0 0 auto; }
.ring svg { width: 104px; height: 104px; transform: rotate(-90deg); }
.ring .track { stroke: var(--surface-3); }
.ring .val { font: 800 30px var(--mono); position: absolute; inset: 0; display: grid; place-items: center; }
.ring .cap { position: absolute; bottom: 14px; left: 0; right: 0; text-align: center; font-size: 10px; color: var(--muted); text-transform: uppercase; letter-spacing: .1em; }
.tabs { display: flex; gap: 4px; border-bottom: 1px solid var(--line); margin: 20px 0 16px; overflow-x: auto; }
.tabs button { border: 0; background: none; color: var(--muted); font: 600 13.5px var(--sans); padding: 10px 14px; cursor: pointer; border-bottom: 2px solid transparent; margin-bottom: -1px; white-space: nowrap; }
.tabs button.on { color: var(--text); border-bottom-color: var(--accent); }
.crit { margin-bottom: 14px; }
.crit .top { display: flex; justify-content: space-between; font-weight: 600; margin-bottom: 6px; }
.meter { height: 8px; background: var(--surface-3); border-radius: 99px; overflow: hidden; }
.meter > span { display: block; height: 100%; border-radius: 99px; background: linear-gradient(90deg, var(--accent-2), var(--accent)); }
.meter.lo > span { background: var(--danger); } .meter.mid > span { background: var(--warn); }
.crit p { margin: 6px 0 0; font-size: 13px; color: var(--muted); }
ul.clean { margin: 0; padding-left: 18px; } ul.clean li { margin: 4px 0; }
.kv { display: grid; grid-template-columns: max-content 1fr; gap: 8px 16px; font-size: 13.5px; margin: 0; }
.kv dt { color: var(--muted); } .kv dd { margin: 0; }
.chat { display: flex; flex-direction: column; gap: 10px; max-height: 620px; overflow-y: auto; padding-right: 6px; }
.msg { max-width: 78%; padding: 9px 12px; border-radius: 14px; background: var(--surface-2); border: 1px solid var(--line); cursor: pointer; }
.msg:hover { border-color: var(--line-strong); }
.msg .h { font-size: 11px; font-weight: 700; letter-spacing: .06em; display: flex; gap: 8px; margin-bottom: 2px; }
.msg .h time { color: var(--faint); font-family: var(--mono); font-weight: 500; }
.msg.CLIENTE { align-self: flex-start; border-bottom-left-radius: 4px; } .msg.CLIENTE .h { color: var(--accent); }
.msg.VENDEDOR { align-self: flex-end; border-bottom-right-radius: 4px; background: rgba(56, 189, 248, .08); } .msg.VENDEDOR .h { color: var(--accent-2); }
.msg.CONVERSA { align-self: stretch; max-width: 100%; }
.player video, .player audio { width: 100%; border-radius: 12px; background: #000; display: block; }
.player audio { background: transparent; }

/* discador */
.dial-phone { font: 600 24px var(--mono) !important; letter-spacing: .02em; text-align: center; padding: 14px !important; }
.keypad { display: grid; grid-template-columns: repeat(3, 1fr); gap: 10px; }
.keypad button { font: 600 20px var(--mono); padding: 12px 0; border-radius: 14px; border: 1px solid var(--line); background: var(--surface-2); color: var(--text); cursor: pointer; }
.keypad button:hover { border-color: var(--accent); }
.keypad button small { display: block; font: 500 9px var(--sans); letter-spacing: .14em; color: var(--faint); height: 11px; }
.kind-pick { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
.kind-pick label { display: flex; align-items: center; gap: 10px; padding: 12px; border: 1px solid var(--line-strong); border-radius: 12px; cursor: pointer; background: var(--surface-2); }
.kind-pick input { display: none; }
.kind-pick label:has(input:checked) { border-color: var(--accent); box-shadow: var(--glow); }
.kind-pick b { display: block; font-size: 14px; } .kind-pick span { font-size: 12px; color: var(--muted); }
.big-call { width: 100%; justify-content: center; padding: 14px; font-size: 16px; border-radius: 14px; }

/* doca da chamada (continua viva ao navegar pelo painel) */
.dock { position: fixed; z-index: 50; background: var(--surface); border: 1px solid var(--line-strong); border-radius: 16px;
  box-shadow: 0 30px 80px -20px rgba(0, 0, 0, .7), var(--glow); display: flex; flex-direction: column; overflow: hidden; transition: all .25s ease; }
.dock.max { left: 272px; right: 24px; top: 20px; bottom: 20px; }
.dock.min { right: 20px; bottom: 20px; width: 380px; height: 300px; }
.dock-head { display: flex; align-items: center; gap: 8px; padding: 10px 12px; border-bottom: 1px solid var(--line); background: var(--surface-2); }
.dock-head .t { flex: 1; min-width: 0; }
.dock-head .t b { display: block; font-size: 13.5px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.dock-head .t span { font-size: 12px; color: var(--muted); }
.dock-body { flex: 1; display: grid; grid-template-columns: minmax(0, 1fr) 280px; min-height: 0; }
.dock.min .dock-body { grid-template-columns: 1fr; }
.dock.min .dock-side { display: none; }
.dock iframe { width: 100%; height: 100%; border: 0; background: #0b0d12; }
.dock-side { border-left: 1px solid var(--line); padding: 14px; overflow-y: auto; display: flex; flex-direction: column; gap: 12px; font-size: 13px; }

/* login */
.login-wrap { min-height: 100vh; display: grid; place-items: center; padding: 20px; }
.login { width: 100%; max-width: 420px; padding: 30px; }
.login .logo { width: 46px; height: 46px; border-radius: 13px; margin-bottom: 14px; }
.login h1 { margin: 0 0 6px; font-size: 22px; letter-spacing: -.02em; }

/* avisos */
.toasts { position: fixed; right: 20px; top: 20px; z-index: 100; display: flex; flex-direction: column; gap: 8px; }
.toast { background: var(--surface-3); border: 1px solid var(--line-strong); border-left: 3px solid var(--accent); padding: 11px 14px; border-radius: 10px;
  box-shadow: var(--shadow); max-width: 360px; animation: in .2s ease; }
.toast.err { border-left-color: var(--danger); }
@keyframes in { from { transform: translateY(-6px); opacity: 0; } }
.skeleton { height: 14px; border-radius: 6px; background: linear-gradient(90deg, var(--surface-2), var(--surface-3), var(--surface-2)); background-size: 200% 100%; animation: sk 1.2s infinite; }
@keyframes sk { to { background-position: -200% 0; } }
pre.codeblock { background: var(--surface-2); border: 1px solid var(--line); border-radius: 10px; padding: 12px 14px; overflow-x: auto; font: 12.5px/1.55 var(--mono); margin: 8px 0 0; white-space: pre; }
.status-line { display: flex; align-items: center; justify-content: space-between; gap: 10px; padding: 10px 0; border-bottom: 1px solid var(--line); }
.status-line:last-child { border-bottom: 0; }
.overlay { display: none; }

/* celular */
@media (max-width: 900px) {
  .shell { grid-template-columns: 1fr; }
  .side { position: fixed; z-index: 60; left: 0; top: 0; width: 260px; transform: translateX(-100%); transition: transform .2s; }
  .side.open { transform: none; box-shadow: var(--shadow); }
  .side.open + .overlay { display: block; position: fixed; inset: 0; z-index: 55; background: rgba(0, 0, 0, .5); }
  .main { padding: 16px 16px 90px; }
  .mobile-bar { display: flex; align-items: center; justify-content: space-between; gap: 10px; margin-bottom: 16px; }
  .dock.max { left: 8px; right: 8px; top: 8px; bottom: 8px; }
  .dock.min { left: 8px; right: 8px; width: auto; height: 220px; bottom: 8px; }
  .dock-body { grid-template-columns: 1fr; }
  .dock-side { display: none; }
  .msg { max-width: 92%; }
}

/* faixa quando o administrador está dentro do painel de um cliente */
.impersonate { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; margin-bottom: 18px; padding: 10px 14px; border-radius: 12px;
  background: rgba(167, 139, 250, .12); border: 1px solid rgba(167, 139, 250, .35); color: var(--text); font-size: 13px; }
.impersonate .btn { margin-left: auto; }

/* marca KOIN */
.k-mark { font: 800 17px/1 var(--sans); letter-spacing: -.04em; }
.login .k-mark { font-size: 24px; }
.brand > div:last-child { letter-spacing: .06em; }

/* janelas (cadastro de contato, importação) */
.modal-wrap { position: fixed; inset: 0; z-index: 80; background: rgba(2, 6, 12, .62); backdrop-filter: blur(4px); display: grid; place-items: center; padding: 16px; animation: in .15s ease; }
.modal { width: 100%; max-width: 620px; max-height: calc(100vh - 32px); overflow-y: auto; }
.modal.wide { max-width: 760px; }
.btn.danger:hover { border-color: var(--danger); }